We are currently looking into using SMS to provide support for our customers via Web Ignite.
How are you guys handling keeping track if a user has opted in to receive SMS from your company?
For example, we can say "text us here for support" but since they are initiating the text, how are you complying with the SMS opt-in requirements?
If the person has already opted in how do you check that they have before the agent replies to the person?
