Spztc1,
When you look at the menu options what do you show option 3 going to?
I assume based on your text that it is supposed to be a Hunt Group of some sort which the AA should be able to route to without a mailbox or extension ID.
I would try deleting the programming in option 3 and recreating it.
You may also want to try a different digit to see if the problem is a DTMF issue and not a problem with the Call Routing Announcement.
Thanks,
TE