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Software Assurance

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bluewhite4:
I have customer who's 3300 is out of warranty. They want to upgrade to 9.0 from 7.1. We called and were told that all they needed to do was purchase software assurance, we apply it to their AMC record, and they'd be good to go. However, when I try to apply it to their AMC record, it returns the following error: " 1 Failed due to - Assignment Error - This product requires active ('Access to all 3300 software versions','3300ICP Re-enlist') settings(s)"

Anyone ever see this, or was customer/pre-sales support wrong about what we had to do?

Mattmayn:
Aren't there two different p/ns for software assurance, one is normal and the other is re-enlist? I believe the latter is a little higher, I guess a penalty for having it expire.
Just a thought, I have never seen this personally.

gomaze:
It may also be because they are trying to go from a 7 build to 9.  AMC may require you to go to 8 and then 9.  It also may happen because 9 (ur1 i think) requires a possible upgrade to equipment, depending on the 3300 model.

It should also be noted that I have never used AMC as I am not a vendor but a "non trained client".

Mattmayn:
You may upgrade directly to rel 9.0 from releases as old as 6.0, so this will not be the issue.
Rel 9.1 will require the hardware upgrade, if Mitel holds to true form there will be at least four intermediate releases of 9.0 before then.
The best thing to do is call Customer Support at 1-800-796-4835, you will need the App ID and possibly the p/n of the software ass.

dutch_tuga:
It's true what Mattmain wrote. When the software assurance expires you need the reassurance to reactivate it. This license is a bit more expensive than the normal software assurance one.

When you use the reassurance license, the software assurance will renew for another year. This means that you don't need to buy the software assurance next to it.

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