Mitel 5340 phones going via an SRC.

[Kal99]

Hi All,

I have a controller running at 10.0 SP1 and an MBG(SRC) 11.5.2.31

If the 5340 connect directly to the controller they are fine.  However we have 7 of them routed via the SRC for recording, and they are stuck on application loading.  What am I missing.

regards
Kalpesh.

[dilkie]

src is unable to provide the applications that need to be loaded on the phone but i cannot tell more without tug logs.

raise a ticket with support, it sounds fairly simple.

[Kal99]

Also to add in the diagnostics it shows port 3999 as failed. 

[ZuluAlpha]

Are other phones successfully connecting to the SRC?

[Kal99]

All the customer has is 5340.  If  connect them to the controller they are fine.  If I connect them via the SRC it gets stuck on application loading.  On the SRC port 3999 failed is a red herring I have checked on our customers it does the same thing.

Looking at the system security it's set to High.  I think it needs to be Legacy.

regards
Kalpesh.

[dilkie]

ah, yes, your TLS level is too high.