We are a county government agency with a dispatch area that receives transfers and calls from our local 911 as well as other police agencies and on a very rare occasion two dispatchers will answer the same call where they can both hear and respond.
This happened last night on an external call and initially one of the dispatchers that had answered muted the call, but when that dispatcher chose to hang up from the call, apparently she was the one that the system showed as the call owner for the call disconnected in mid conversation.
The call came in from an outside agency though the SIP trunks to a call tree to a ring group number for dispatch...is there a setting in the system where I can set one of the dispatch sets in the ring group with a higher priority so if that same scenario happens again, the system will "choose" which set is allowed to own the call?
Jim
