MultiCall Recording Software

[mvaughn]

We currently use a multi-call for our IT Helpdesk line. We are in need of a software or product to record our helpdesk line or an ACD. We currently have record-a-call which does great for single lines, but to my understanding it can not be used for mutli-calls.

I am looking for suggestions for recording devices that others may have deployed for MUlti-Calls or ACD lines

thanks

[ZuluAlpha]

You'll need something like MiVoice Call Recording or a third party platform, and also an MBG with an SRC installed. You can then put the phones in teleworker mode through the SRC and it will record traffic through the devices. At that point I don't think it matters if it's a multicall or ACD line.

[johnp]

Would need to know controller and how many involved

[mvaughn]

Mitel 3300. roughly 10 lines recorded

thanks