Where do calls go that are not setup in the system

[aobender]

Hi,

We have around 300 DID lines but we do not program them into the system until we have an employee using that number. When you call one of these DID lines it rings to a recording and I am not sure how to edit that recording or change those calls to be handled by the Auto Attendant.

Thanks

[lundah]

This can vary depending on how your system is set up. Intercept handling is one way to do it. See what Intercept number is set for the trunks in Trunk Attributes, then go into Intercept Handling and see what's set for either "Directory Number Out of Service" or "Unassigned Directory Number" for that Intercept assignment number, that will tell you what DN the call is being sent to, which should translate to either a RAD or voice mailbox that's playing your message.

[aobender]

Thank you. I was able to fix my issue because of your input.