Hot Desk user - remote log out?

[BrenM]

Hello everyone,

I'm newer to working in MiVoice Business, so please bear with me I'm attempting to change a Hot Desk extension into a hardpinned one. The previous user of this extension left the organization but remained logged in to whichever extension they were at last.

I'm attempting to use the Hot Desk Remote Log out feature - I double checked to make sure my extension had the Class of Service option enabled - but I still am not able to access this.

Unfortunately, I do not know the user's login PIN for their Hot Desk, so I cannot log them into a different phone to then log out.

Hopefully, I am just overlooking something or looking at the wrong documentation. Thank you to anyone who can point me in the right direction!

[ralph]

If you do a Locate Ext <extn> it will show you where the device is logged in.
To log the device out remotely the command is Busy Reset <ext>

Ralph

[BrenM]

If you do a Locate Ext <extn> it will show you where the device is logged in.
To log the device out remotely the command is Busy Reset <ext>

Ralph

Hi Ralph,

Thanks for the insight. Where can I execute these commands? I've been working in our MiCollab Server Manager and MiVoice Business System Tool but can't say I've seen a place to run commands just yet.

[lundah]

If you do a Locate Ext <extn> it will show you where the device is logged in.
To log the device out remotely the command is Busy Reset <ext>

Ralph

Hi Ralph,

Thanks for the insight. Where can I execute these commands? I've been working in our MiCollab Server Manager and MiVoice Business System Tool but can't say I've seen a place to run commands just yet.

Those are Maintenance Commands issues in the MiVB. Go into the MiVB System Admin tool, navigate to Maintenance and Diagnostics -> Maintenance Commands.

[BrenM]

Those are Maintenance Commands issues in the MiVB. Go into the MiVB System Admin tool, navigate to Maintenance and Diagnostics -> Maintenance Commands.

Oh, great. I'll give that a shot and report back. Thanks!