Whenever I've had trouble with outbound calls with analog lines it was because the Mitel was trying to dial out before the lines were ready to receive the digits. The solution was to add a one second delay before the digits were outpulsed.
The way to do that is to add a tone detect in the digit mod. It looks something like this: <T01>.
The <T01> refers to the tone detect plan. I usually programmed it to wait one second for a tone I knew it would never detect.
Ralph
Thanks Ralph! I will give it a shot. Do you have anything on timeout for that tone detection plan?
This is what I have now-
ARS Digit Modification PlansDigit Modification Number Number of Digits to Absorb Digits to be Inserted Final Tone Plan/Information Marker
1 1 <T01>
ARS Call Progress Tone DetectionTone Plan Number Maximum Wait For A Tone Action on Time-out
1 1
I will report results when someone can test during their business hours.
It's the oddest thing, it just started up a few weeks ago...or at least that is when it was reported to have started.
I wonder what could have changed that would suddenly cause 18 analog lines to stop working all at once.
Embedded as well as the primary and backup ASU. If it were just embedded lines, failed AMB would be my first guess.