Analog lines cannot dial out. Inbound is ok

[PC77375]

Having an issue with analog lines unable to dial outbound to any internal or external numbers.
Calls to the analog device are successful and able to be answered.

COR is correct.
Behavior is the same on 2 universal ASU's and embedded.

This system is located in Singapore and should be configured similar to UK analogs.

Country location is UK in Licenses and options form.  Did a database restore to rule out any type of DB corruption.

Any ideas?

[ralph]

Whenever I've had trouble with outbound calls with analog lines it was because the Mitel was trying to dial out before the lines were ready to receive the digits. The solution was to add a one second delay before the digits were outpulsed.
The way to do that is to add a tone detect in the digit mod.  It looks something like this: <T01>.
The <T01> refers to the tone detect plan.  I usually programmed it to wait one second for a tone I knew it would never detect.

Ralph

[PC77375]

Whenever I've had trouble with outbound calls with analog lines it was because the Mitel was trying to dial out before the lines were ready to receive the digits. The solution was to add a one second delay before the digits were outpulsed.
The way to do that is to add a tone detect in the digit mod.  It looks something like this: <T01>.
The <T01> refers to the tone detect plan.  I usually programmed it to wait one second for a tone I knew it would never detect.

Ralph

Thanks Ralph! I will give it a shot. Do you have anything on timeout for that tone detection plan?

This is what I have now-

ARS Digit Modification Plans
Digit Modification Number   Number of Digits to Absorb   Digits to be Inserted   Final Tone Plan/Information Marker
   1                                                               1                                   <T01>   

ARS Call Progress Tone Detection
Tone Plan Number   Maximum Wait For A Tone   Action on Time-out
   1                                          1   

I will report results when someone can test during their business hours.

It's the oddest thing, it just started up a few weeks ago...or at least that is when it was reported to have started.
I wonder what could have changed that would suddenly cause 18 analog lines to stop working all at once.
Embedded as well as the primary and backup ASU. If it were just embedded lines, failed AMB would be my first guess.

[johnp]

Check Class of Service to make sure this can be done

[PC77375]

Check Class of Service to make sure this can be done

Check Class of Service for what?

[PC77375]

Whenever I've had trouble with outbound calls with analog lines it was because the Mitel was trying to dial out before the lines were ready to receive the digits. The solution was to add a one second delay before the digits were outpulsed.
The way to do that is to add a tone detect in the digit mod.  It looks something like this: <T01>.
The <T01> refers to the tone detect plan.  I usually programmed it to wait one second for a tone I knew it would never detect.

Ralph

This did not work. I always face the strangest issues.

[ralph]

Does it work if you use the FAC to directly select the trunk?

Ralph