Mitel 5330e Calling User Back

[rsoto]

Hello,

I have a user that says his voicemail calls him back after he checks it. He is also experiencing some call backs after he makes a normal call, but mainly it's his voicemail. I have tried looking in the MyVoice and MyCollab portals and have not found anything unusual, I even switched out the physical phone altogether. He says there is nothing on the other end when he gets the call backs, and I just want to narrow it down as to what could be the cause. We are using the 3300 phone system.


Thanks,

[lundah]

Sounds almost like user error and they're somehow putting the call on hold instead of disconnecting and the call is recalling back.