Author Topic: MiCollab Conference Calls - Softphone stops working  (Read 1275 times)

Offline paintedboat

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MiCollab Conference Calls - Softphone stops working
« on: April 21, 2023, 11:48:04 AM »
Hi again!

My call centre techs are telling me that after they finish a conference call, their MiCollab softphones will stop working and they have to restart their MiCollab application on their PC. I've tried redeploying everyone's profile and collected the following log file

[0109/132615.434:ERROR:gpu_process_transport_factory.cc(990)] Lost UI shared context.
[0109/132616.621:ERROR:viz_main_impl.cc(184)] Exiting GPU process due to errors during initialization
[0112/111531.782:ERROR:gpu_process_transport_factory.cc(990)] Lost UI shared context.
[0112/111533.104:ERROR:viz_main_impl.cc(184)] Exiting GPU process due to errors during initialization
[0112/151356.792:ERROR:gpu_process_transport_factory.cc(990)] Lost UI shared context.
[0112/151358.052:ERROR:viz_main_impl.cc(184)] Exiting GPU process due to errors during initialization
[0116/075915.827:ERROR:gpu_process_transport_factory.cc(990)] Lost UI shared context.
[0116/075920.527:ERROR:viz_main_impl.cc(184)] Exiting GPU process due to errors during initialization


Offline lundah

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Re: MiCollab Conference Calls - Softphone stops working
« Reply #1 on: April 21, 2023, 02:50:26 PM »
What version server and client?

Offline paintedboat

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Re: MiCollab Conference Calls - Softphone stops working
« Reply #2 on: April 24, 2023, 04:59:00 PM »
Server Version: MiCollab 9.2.0.202-01
Client version: 9.2.153


 

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