secondary Host

[sunspark]

I just added a secondary ipbx for resiliency.
is there a way to assign ipbx2 to all users?
import/export doesn't work.

[ralph]

I've used import/export several times for that.

First I ensure that one user is already resilient.
Then I export all the users from the User and Devices form.
Then I copy the secondary host information from the resilient user to all the other users.
Next I import it all back.

That has worked well for me each time.

Ralph

[sarond]

Hotdesk users may need to be logged out first.

You can logout all users in maintenance commands
LOGOUT HOTDESK INTERNAL ALL

You can also logout a single user using a FAC. Maybe try one first as a test before logging every user out.

[sunspark]

I've used import/export several times for that.

First I ensure that one user is already resilient.
Then I export all the users from the User and Devices form.
Then I copy the secondary host information from the resilient user to all the other users.
Next I import it all back.

That has worked well for me each time.

Ralph

Hi Ralph ,
this is what I already tried to do before posting my request but I have an error message when I try to import the file (below)

[sarond]

Appears that the csv is corrupt and not lining up correctly.

The values aren't valid for those fields.

[sunspark]

Appears that the csv is corrupt and not lining up correctly.

The values aren't valid for those fields.

I exported the file, modified it, then imported it.

[sarond]

I can only go by the error in the screenshot.

e.g. 6905 IP should be the device type not the PKM  field.

There may be a comma too many or not enough somewhere. Are you opening the file with excel or just using a text editor.

[sunspark]

I export the file
I open it with Excel
I add the "secondary ipbx"
I save my CSV file
then open it with Notepad++
I replace all the ; by ,
then i import it again.

[sarond]

When saving from excel as a csv I've never had to open in another editor to replace ; with ,

When I save a csv it is still comma separated.

You could try opening the original csv in Notepad++ then do a find/replace
e.g.
find {guid of MiVB1},,
replace with {guid of MiVB1},{guid of MiVB2},