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Howto Clear a HG Member?

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gomaze:
When running the Located Feacher Extension, this is what is found:

LOCATE: Non prime extension number.                                             
Active Features :                                                               
LOCATE: Non prime extension number.                                             
Active Features :       

Then when doing the remote DND clear, when you go to type in the second digit, the system does not allow you to typing it into the phone.  I believe this happens because this number is not in the extension range but higher in the 4000's rang.

ralph:
You should be able to clear a DND from any phone in the network as long as the COS allows.
But it doesn't look as if that number has any features applied to it.

So next try this commands:
Loc ex <any extension where the key appears - not the key itself>
STAT MLS <Plid fo the phone> (i.e.: STAT MLS 1 3 1 16 (note: only enter the first 4 numbers of the PLID))

This will show what the system thinks the status of the line is.

Are you able to delete the line?

Ralph

gomaze:
Ok,

I now think we are getting some place.  I was able to pull the state information for the different lines of the phone and here is the readout:

  Shelf Cir   |                            |    Line    |   Line   |  Process   
Cab  Slot Line|      Installed  Card       |    Type    |   State  | ID  |Status
--------------------------------------------------------------------------------
 1  3  2 12  1|MC125AA IP Line             | single line| mls_idle |     |     
 1  3  2 12  3|MC125AA IP Line             | key system | flashing |2 061| Wait
 1  3  2 12  5|MC125AA IP Line             | key system | mls_idle |     |     
 1  3  2 12  7|MC125AA IP Line             | key system | mls_idle |     |     
 1  3  2 12  9|MC125AA IP Line             | key system | mls_idle |     |     
 1  3  2 12 11|MC125AA IP Line             | key system | mls_idle |     |     
 1  3  2 12 13|MC125AA IP Line             | key system | mls_idle |     |     
--------------------------------------------------------------------------------

As you can see the Status of line 3 is "Wait".  Now according to the help files: "WAIT: Process is waiting for an event such as a time delay or a message."  The issue with the time delay is that this phone has had this issue for over 24 hours and no timers can go that long.

Is there a command that can be used to either delete or clear line "1 3 2 12 3"?

gomaze:
NVM, I got it.  Thank you for pointing to the Plid.  I used the Busy command to stop all services to that location ID and then RTS to turn it back on and it is good to go now.

ralph:
Great.  Thanks for letting us know what it finally was.

Ralph

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