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Howto Clear a HG Member?

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gomaze:
Currently we have a huntgroup that has a member that looks like it is on hold.  You dont have ability to pick it up or from what I can tell clear it.  Changing the phone (IP 5224) does not change anything.  You cant use OPS MGR or go directly onto the 3300 to clear the key or even change the ring type because the system thinks the line is in use.  I am also not finding a Clear or RTS command to use in maintenance that works for a HG Member. 

If you try calling the member directly, it takes you to voice mail but because there is no voice mail for that number you just get the standard greeting.  You are able to call the other members of the HG without any problems.

Thanks

ralph:
Sounds as if it is forwarded.
Hit the line on any phone, then dial the clear all features code, or the cancel call forwarding all code.

If this doesn't work, find any other phone, be sure it's class of service alls it to "clear all features remote" and then dial the Remote clear all feature code + the number of the line.

That should clear it.

BTW - I have an open ticket with your partner.  No problem if you need me to work with you.  Just call.

Ralph

gomaze:
I have tried both of these options and I am getting "Not allowed".  I think this is because you cant clear a HG Member.  I have also tried the HG Pilot number and Extension that routs to the HG.

I will also see if Don will approve some of those hours to be spent on this.

Mattmayn:
Could the member possibly be in DND?

ralph:
Yes.   Use the remote clear DND feature code to cancel it.
Before you do thought, go to the command line of the switch it registered to and enter the command "Loc Fe ex <extn num of key>.  That may show you exactly what is going on.

Ralph

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