Mitel 6920 Speakerphone Issue

[Rockness]

Hey all, I wasn't sure where to post this but I'm having an issue with my Mitel 6920 phone. 

If I activate my line with speakerphone, I do not hear a dial tone or anything.  The phone still works though, I'm able to dial an extension or external number but I do not hear any ringing at all. I then hear the user on the other end say "hello" and everything works fine.  I do have a wireless headset connected, if I activate the line on speakerphone and pick up my headset I can then hear the dial tone/ring in my headset, also with the headset picked up off the base, if I hit the speakerphone button I can then hear the dial tone on the speakerphone. 

It's weird and I assume is related to my headset, has anyone experienced this before?  The headset is a Plantronics CS series. 

TIA

[sunspark]

Did you check audio settings - audio path?

[Rockness]

I did.  Even switching it over to speaker doesn't resolve the issue.

[ZuluAlpha]

Add a headset button to the phone and take it off headset mode.

[lundah]

What firmware version is the phone using? Is it running MiNET or SIP firmware?

[dg]

Not sure if this helps any, but on my 6930, audio path is set for headset. If I push the speakerphone button twice while the headset is charging, it does do go the speaker instead.
-dg

[lundah]

Not sure if this helps any, but on my 6930, audio path is set for headset. If I push the speakerphone button twice while the headset is charging, it does do go the speaker instead.
-dg

This is configurable in the "Audio Path" settings in the phone settings.

As far as the original post's issue, I haven't seen anything like that. Maybe try a factory reset on the phone?

[ddog511]

We have similar issues with our 6920 units.  No rhyme or reason, but rebooting the phone seems to take care of it for us.  Have you tried that?

[Rockness]

Sorry, I don't check the forums too often.  But what I ended up doing in my case was tape the hang-up button down so it acts like I have a handset on the phone at all times.  I think because of my wireless headset, it was thinking that I was using it even though the headset was still on the base.  I've never had a headset on this phone and didn't have any issue until a couple months ago but it's all good now.