We had an incident a few days ago where our customer service line ACD path went into DND. Not sure how that happened, but we suspect a user is placed a remote DND on the line by accident somehow. Anyways all our calls were going straight to voicemail, but when I called I hit the VM hunt group and then got sent to an old users voicemail and we couldn't leave a message with it. The old user's greeting played and then a RAD greeting played and ended the call. We searched the current VM boxes, but nothing turned up. Any ideas on how to trace this call flow to it's end point?