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Mitel MiVoice Business/MCD/3300
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Attendant Console Group
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Topic: Attendant Console Group (Read 1444 times)
damyx
Contributer
Posts: 6
Karma: +0/-0
Attendant Console Group
«
on:
August 15, 2022, 03:49:31 PM »
This is a hotel where all calls ring to the Attendant console. They would like to have all calls ring the Attendant console plus some office phones at the same time. I have figured out that I can use the reroute form and send the calls to a ring group which works but there is a delay and the console stops ringing after rerouted.
I have not been able to figure a way to get the console and office phones to ring simultaneously. Maybe some one has a work around or idea to make this happen.
Any help is appreciated.
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johnp
Global Moderator
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Posts: 2201
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Re: Attendant Console Group
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Reply #1 on:
August 15, 2022, 05:28:17 PM »
I assume this is a 3300 type system. You cannot ring both, that is why I do not install consoles if possible.
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acejavelin
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High-tech, heavy metal redneck!
Re: Attendant Console Group
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Reply #2 on:
August 15, 2022, 10:22:03 PM »
Doesn't work... Best solution I have found is put a Call Pickup key of the consoles DN on the IP sets, then you can pickup a call ringing on LDN appearance... It is not great, but it works in many hotels.
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damyx
Contributer
Posts: 6
Karma: +0/-0
Re: Attendant Console Group
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Reply #3 on:
August 23, 2022, 09:45:45 AM »
Thank you for your help
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