5 extensions 1 Voicemail

[Muhman]

Good Morning

I got 6 extensions

1 has the VM setup( Nupoint) on it and currently have 4 attendants set to it but they need another ext added to the primarry mailbox.

I can see that i can only have 4 attendants.

what would be the best way to add 5 extensions to extension 1 voicemail ?


Thank you

E

[johnp]

I am assuming this is alternate extensions having the limit. Think you would need to step up and acd path that queues for a second and interflow to a forwarded phantom. Queue would have que calls when agents not logged in

[Bluecom]

Huntgroup in nametag with always alternative day/Night to voicemail. Mailbox with the HG number in extension. After that, send the 4 extensions to this hg in first or second alternatives.

[johnp]

I would say never use nametag unless you never expect a tranfer to another user as it will always play the nametag. ACD is the best method IMHO

[Muhman]

I am assuming this is alternate extensions having the limit. Think you would need to step up and acd path that queues for a second and interflow to a forwarded phantom. Queue would have que calls when agents not logged in

Thanks for thre reply.

Eventually they did not need this but i will keep this in the back of my mind and on notes for future. I presonally ter to avoid such setups but sometimes thye just need it.

Thank you !

E