Author Topic: 6900 phones and headsets  (Read 2342 times)

Offline mpprevost

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6900 phones and headsets
« on: May 18, 2022, 02:54:52 PM »
I'm trying to get some Plantronics/Poly headsets to work with the 6900 series phones. The headsets work by means of passing audio to the headset, but they won't operate the hook switch. I have a Plantronics CS520 with the APU-76 and a 6940. Plantronics says this is the correct cable for compatality, but I don't see the CS520 listed on the official Mitel list, only the CS540. I've also tried the Voyager 5200 UC with the cable and it functioned the same as the CS520. Audio worked just fine, but couldn't control the hook switch. I tried to pair the headset to the phone directly but after pairing it to the phone it wouldn't actually connect. It kept failing when trying to connect.

Does anyone have any recommendations with the Plantronics/Poly headsets and the 6900 phones? We have quite a bit of Poly headsets and I'd like to get these fully functional if possible.


Offline sunspark

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Re: 6900 phones and headsets
« Reply #1 on: May 18, 2022, 03:49:30 PM »
Try to change two options in the cos, can't remember but something like Dect integrated....

Offline august

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Re: 6900 phones and headsets
« Reply #2 on: May 19, 2022, 07:35:47 AM »
Headset Switch Mute need to be set to NO in the COS.

Offline sunspark

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Re: 6900 phones and headsets
« Reply #3 on: May 19, 2022, 08:29:58 AM »

Integrated DECT High Power

Offline mpprevost

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Re: 6900 phones and headsets
« Reply #4 on: May 25, 2022, 11:17:56 AM »
Headset Switch Mute need to be set to NO in the COS.

That did it. Thanks!


 

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