Help ! what is the answer ?

[dirazi]

Could please help me for answer this question ?
I try to google it but no luck


Image link
https://ibb.co/TBn3MNy
Thanks ...

[acejavelin]

Is this for a Mitel certification?!?! Generally we don't give answers to these questions, but honestly if you downloaded the PDF for the course or have the presentation, search that... the answer will be in there almost word for word.

[dirazi]

Thanks acejavelin for replay 
No document on this questions. I have reach 80% of ACD Exam but this Question I don't found any answers or I don't fully understanding the question.

The Answer as Golden Rules document is
Shared System Options, System Options, SMDR Options, ACD Agent Skill Groups and ACD Paths. the link below

http://micc.mitel.com/kb/TroubleshooterGuide50560.aspx

Tomorrow I will read more more documents

thanks