Author Topic: MSL Office 365 Connection Issues  (Read 2024 times)

Offline process134

  • Contributer
  • *
  • Posts: 9
  • Country: ca
  • Karma: +2/-0
    • View Profile
MSL Office 365 Connection Issues
« on: March 18, 2022, 08:21:17 PM »
Hi,

I have an MSL server 10.5.20.0 where I have set the SMTP server to Office 365.

The customer reports most of their voicemails take between 30-60 minutes from the time of message left on MiVB embedded voicemail to delivered in email.

The SMTP-Auth-Proxy log has hundreds of entries every day stating "No SMTP connection to server smtp.office365.com on port 587"

The MSL server is in server-gateway mode directly connected to the internet.

Does anybody have any suggestions?



Offline process134

  • Contributer
  • *
  • Posts: 9
  • Country: ca
  • Karma: +2/-0
    • View Profile
Re: MSL Office 365 Connection Issues
« Reply #1 on: March 28, 2022, 02:27:28 PM »
Worked around this issue by removing Office365 settings from the server. MSL can forward emails directly without using an upstream server if you leave the SMTP server address blank.

Offline johnp

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 2201
  • Country: us
  • Karma: +66/-0
    • View Profile
Re: MSL Office 365 Connection Issues
« Reply #2 on: March 28, 2022, 06:36:53 PM »
Patched for the DDOS AWV issue?

Offline process134

  • Contributer
  • *
  • Posts: 9
  • Country: ca
  • Karma: +2/-0
    • View Profile
Re: MSL Office 365 Connection Issues
« Reply #3 on: March 29, 2022, 01:38:12 PM »
The server is not running AWV, only MBG so no patch required.

Offline lundah

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 1215
  • Country: us
  • Karma: +66/-0
  • Senior Chief Grunt
    • View Profile
Re: MSL Office 365 Connection Issues
« Reply #4 on: March 31, 2022, 08:43:13 PM »
TLS problem? That

Offline process134

  • Contributer
  • *
  • Posts: 9
  • Country: ca
  • Karma: +2/-0
    • View Profile
Re: MSL Office 365 Connection Issues
« Reply #5 on: April 01, 2022, 05:10:38 PM »
If it was a TLS problem I would expect it not to work at all. The behavior was intermittent.

All emails were eventually sent out (some took 1 minute, some took 2 hours).


 

Sitemap 1 2 3 4 5 6 7 8 9 10