Hello,
my client wants to do some bell curve charts of abandoned calls.
However with CCMWeb I can only get the calls spread in a spectrum, making the data unusable for the purpose.
With a lifecycle chart I can access all the calls of the day, or alternatively looking at the SMDR data, but I'm not going to do this manually, we're talking about hundreds of abandoned calls a day.
Alternatively if you know how to get the data from the SQL database, that could also work.
Thanks