Author Topic: Hot desking user gets no audible ring no matter which phone she logs into  (Read 1700 times)

Offline Probviously

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I have a hot desking user who can see the phone flashing but hears no audible ring.  She's the only one this is happening to, and it's the case whenever she logs into any phone.  These phone will audibly ring when any other user is signed into them.

Her calls also aren't answered until she hits the line key instead of answering when she picks up.

What is set incorrectly?


Offline ralph

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Re: Hot desking user gets no audible ring no matter which phone she logs into
« Reply #1 on: February 10, 2022, 07:05:11 PM »
Go to maintenance and enter "loc fe ext <user's extension number>
I'm betting it's in DND or the ringer is turned down so low she can't hear it.

Ralph

Offline DND ON

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Re: Hot desking user gets no audible ring no matter which phone she logs into
« Reply #2 on: February 10, 2022, 08:37:04 PM »
Or is it a Multi key programmed for No Ring?

Offline ralph

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Re: Hot desking user gets no audible ring no matter which phone she logs into
« Reply #3 on: February 11, 2022, 07:34:26 AM »
Or is it a Multi key programmed for No Ring?

Yep, there's that.


Offline Probviously

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Re: Hot desking user gets no audible ring no matter which phone she logs into
« Reply #4 on: February 17, 2022, 10:07:26 AM »
Yup, there was a particular key type that I didn't recognize set to no ring.  Thanks guys!


 

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