Disclaimer
We have a MSP who manages our mitel instance, however they are slow at replying to basic questions like this, so often I have to find my own answers to things
So sorry if the question seems a bit basic or im missing something.
We want to run a daily report to get a list of abandoned queue calls for the previous day
I cant see a simple report which is "List of abandoned numbers"
The closet I have found is a queue unavailable trace report
The problem is
When I look on the ignite dashboard I see 10 abandoned for the queue I was using to test
When I look on the contact center software, it shows aprox 40-50 abandoned
And the report I found shows 11 abandoned and 9 unavailable
My questions are
Is there a report which just says "Heres the numbers from yesterday"
Why is there such a difference between the 3 numbers im getting from the different sources
and on the report I did find, what is the difference between abandoned and unavailable?
Many thanks in advance
