ASC neo/Mitel Interaction Recording - record EHDU's?

[lundah]

Anyone know how to set up Mitel Interaction Recording (aka ASC neo recording) to record EHDU's? Have a customer with a requirement to record the EDHU for multi-device users and I can't seem to get it to work nor find documentation on how to set this up. I'm guessing I need to connect the ASC to the trunk side on the SRC, but no clue on how.

[billbry66]

yes you will need to change it to trunk side
will need adequate taps on the MBG used for sip proxy
the ASC will also need enough port licenses to cover the trunks

trunk side will record whole call including ringing , ivr messaginge tc
wont record internal calls
on the integration for the cti, the MBG  sip trunk should be active and the MIVB shouldnt be active.
in the monitored points you set the SIp peer name and dont list any extensions

then under the 1st tenant you can set n extension block list to block the extensions you dont want to be recorded
- will have to list EHDU and sip softphones as well as base extensions