Call prioritising in IVR

[Muhman]

Good Afternoon.

Appologies for such qiestion but is there a way to have call prioritisation on Mitel call flow menu

I got a menu with  2 options in a workflow and they both go to the same grup buit i need option 1 to be put towards front of the queue if there is a way to do so ?

Thanks

E

[ZuluAlpha]

Not sure how you would do it from the IVR, but possibly could do it with skill groups in your queue.

[johnp]

Not sure how you would do it from the IVR, but possibly could do it with skill groups in your queue.

I would create a new path with the same agents but at higher priority myself

[Muhman]

Not sure how you would do it from the IVR, but possibly could do it with skill groups in your queue.

I would create a new path with the same agents but at higher priority myself

Thanks for the suggestion.

I have created a new queue for the agent group with P65 and changed existing Queue P to 60 so that should in theory prioritise Opt1 over Op2 !