So first off, I am not a mitel expert nor am i normally the mitel administrator here where i work, our phone administrator recently got a new job and we are all doing what we can, now on to my issue.
One of our employees are not receiving emails when they receive a voicemail, i logged in to check their mailbox and attempted to recreate it, but whether i choose UM or advanced UM (the user was set as advanced) i see a licensing error (image attached) even though ive selected what my former coworker instructed me to select under the class of service tab (20 for UM, 22 for Advanced UM) and it works for other users. If any help can be given it would be greatly appreciated, if anyone needs any more information that might be helpful let me know.