Author Topic: MiCollab - report status\availability a user had set.  (Read 2453 times)

Offline mitelrvtd

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MiCollab - report status\availability a user had set.
« on: December 08, 2021, 07:31:13 PM »
Hi,
Is there a MiCollab report I could run to show historical information for what MiCollab status a user had set or changed?

So far I have not been able to find this answer.

Thanks for any help.


Offline mark.vanderheijden

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Re: MiCollab - report status\availability a user had set.
« Reply #1 on: December 09, 2021, 06:06:06 AM »
As far as I know there is no way to make any reports. What you can do is pull out the wsp log and check manually when a user has made a status change.

Offline mitelrvtd

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Re: MiCollab - report status\availability a user had set.
« Reply #2 on: December 09, 2021, 05:01:04 PM »
Thanks for replying.

I see some extensions show an entry for DND ON/OFF but not for other statuses that don't include DND.
Do you know if there is a COS or anything that would enable logging of that?

Thank you

Offline mark.vanderheijden

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Re: MiCollab - report status\availability a user had set.
« Reply #3 on: December 10, 2021, 02:48:32 AM »
Not that I am aware of, in the WSP log you should see if the status is changing for example to "in the office".

Offline mitelrvtd

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Re: MiCollab - report status\availability a user had set.
« Reply #4 on: December 10, 2021, 04:19:47 PM »
I did find the log with the entries uc_server/wsp.log
Was looking at the wrong ones.

I'm not familiar with those logs.
Thank you for the help!


 

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