Author Topic: NuPoint Call Flow  (Read 1622 times)

Offline jeffh@aquacal.com

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NuPoint Call Flow
« on: November 12, 2021, 06:11:42 PM »
We updated our Line Group 1 call flow with different menu options, but the changes are not working when placing a test call.  It's acting like it's still using the "old" call flow.
I've been working with our provider on a "test" call flow and finally got that working, but when copying it to the Line Group 1 flow - it seems to not have updated.

Any idea what I'm missing?


Offline jeffh@aquacal.com

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Re: NuPoint Call Flow
« Reply #1 on: November 15, 2021, 11:08:07 AM »
This has been resolved.  We determined Line Group 1 was actually not being used. There was a mailbox that transferred to IVR.  Long story, but setup 4 years ago was a convoluted mess.

Offline bigyorkshire

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Re: NuPoint Call Flow
« Reply #2 on: November 16, 2021, 02:45:40 PM »
I almost responded yesterday asking if LG 1 was definitely having the calls routed to it, but didn't want to suggest something you might have already ruled out.

Glad you got it sorted  :)

Offline johnp

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Re: NuPoint Call Flow
« Reply #3 on: November 17, 2021, 05:15:24 PM »
Quote
This has been resolved.  We determined Line Group 1 was actually not being used. There was a mailbox that transferred to IVR.  Long story, but setup 4 years ago was a convoluted mess.


We have been there


 

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