Multiple sites need an emergency number

[bigyorkshire]

Hi All.

Throwing it out there on the best way to achieve this. I'm thinking along the lines of interconnect restrictions - possibly even having to go tenanting (but wishing to avoid if possible).

Customer has a virtual Mitel setup. Latest versions of software. 2 controllers for load balancing, and resilient controllers for these. They have multiple sites connecting back to these controllers, and each of these sites has it's own security extensions.

What the customer is looking for, is user on site A dials XXXX for security and rings only the security ring group, for that site. Same for site B, C, D etc.

The 'security number' XXXX needs to be the same across all sites, however.

Thoughts?

[ZuluAlpha]

So currently each site has it's own security extension (example only: 1001, 1002, 1003, and 1004), but they want to make it one security extension x1000 across all sites? However, extension 1000 needs to ring different places (1001-1004), based on the physical location of the phone?

[bigyorkshire]

Thats pretty much the gist of it, yes 

[ZuluAlpha]

If each site had it's own controller you could do it via ARS routing or system speed calls but I'm blanking on what to do without tenanting .

[bigyorkshire]

Had a bit of a dig and the Location Based Dialling looks to be the one. Setup network zones for each site, ensure that you put a dial prefix. Set XXXX as a location based number and it'll prefix the XXXX with that locations number.

Setup a RG for the full string PF+XXXX and it should just dial the security for that site

[lundah]

Yes I was going to suggest Location Based Routing. Then you can use the IP address of the phone to set the zone, which will automatically assign the LBN prefix. So if you have 9999 for your emergency answer group, and you have 3 sites, you set your zones up like:

Site A:
Phone IP's (in Location Specification): 10.1.10.1 to 10.1.10.254
Zone 1
Zone LBN prefix = 101
Zone emergency RG = 1019999

Site B:
Phone IP's: 10.2.10.1 to 10.2.10.254
Zone 2
Zone LBN Prefix = 102
Zone emergency RG = 1029999

And so on...

[bigyorkshire]

Thanks lundah - can you confirm if doing this by IP, also works for softphones?

Thanks.

[bigyorkshire]

Ok, so I'm having an issue with the location based dialling.

Set a LBN of XXXX with no default prefix.

Phone in network zone 2, LBN Prefix of 102. By my thinking if they dial XXXX the system should see it's an LBN, look up it's network zone, prefix it with 102 and dial the RG I have setup with the DN of 102XXXX

However the phone dialling is coming up with Invalid and CCS trace isn't showing anything.

Am I missing something?

[johnp]

That is the way is should work. Are these hotdesk users? If so, then the base phone is in control

[lundah]

Thanks lundah - can you confirm if doing this by IP, also works for softphones?

Thanks.

Yes, but how are the softphones connecting? If they're on-site users, add the data subnet IP's in location specification. If they're teleworker softphones, be ready to either pull your hair out managing all the internet IP's, or open the wallet and sign up with RedSky.