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Author Topic: Mitel Web Ignite  (Read 798 times)

Offline richmckevitt

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Mitel Web Ignite
« on: September 29, 2021, 09:01:17 AM »
Hi - Is there any way that you can see which agent Grp an agent is on a call from via Ignite?  I have multiple agents covering multiple agent grps but can only seem to see if that are on a call, not which grp the call is from?

Cheers

Rich
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Offline lundah

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Re: Mitel Web Ignite
« Reply #1 on: October 05, 2021, 09:22:56 PM »
I don't know of a way to do that in Ignite, but you can see that from the Contact Center Client.
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