How routing in NuPoint works?

[billz0r]

I'm a total noob with Mitel so please be gentle.
There is a Hunt group on this system of ext 770 which is of type NuPoint. I assume this then passes the call to the voicemail system.
Inside NuPoint are user mailboxes and the Night Service mailbox (mailbox 799).
My query is how does the call route into NuPoint and then know to go to 799 for night service?

[johnp]

I would check mailbox 799 and use advanced to see if it has an alternate extension of what you might consider the main number since you did not provide how is is handled during day or what it's destination is.

This type of info helps to provide better responses and would dictate how I would answer your question. This response is where I may start

[billz0r]

I would check mailbox 799 and use advanced to see if it has an alternate extension of what you might consider the main number

Thanks, it does have 3 alternate extensions. 830, 840 and 899. 830 and 840 are ring groups. 899 is the alternate to the main numbers.
This I assume means when alternate night1/2 is triggered and passes into NuPoint (770), it looks at what extension sent it there and triggers the mailbox message for that mailbox.

[johnp]

Simple thing to understand is that Nupoint sees the first number dialed unless it is changed via a nametag hunt group or thruogh an ACD path

[billz0r]

Wonderful, thanks for the info John.
You've been most helpful.