Resident Smart Ones (well, anybody who is on the board, since I have little expertise programming the MiVoice Office),
System has 4 nodes. Node 1 has a PRI and POTS. N2-4 have at least one POTS. Currently I have programmed phones on N2-4 with a Emergency Extension which is the local POTS line. There is one other person who has programming rights, and person occasionally forgets to program the Emergency Extension. Since N2-4 are at remote sites/different address than N1, it's critical in my mind callers can't give the address verbally to 911 to make sure 911 calls go out on the POTS, so the fire department, etc., don't show up at the wrong address.
As I was working through ten digit dialing, I wondered if could create a Route and Facility Group for 911 and move it to the top of the Route Groups so it's Order 1. I tested this using theory using 511 (highway information.) The only problem I have seen is a 19 second (aprox.) delay after dialing 511 before the POTS line is picked up and the call starts ringing. The Route Group Dial Pattern is 511 and the Facility Group Dial Rule is 4 Echo Local Address. I tried adding a # to the Facility Group Dial Rule--I don't think that changed anything. If I dial the POTS extension, then dialing 511, the call goes through immediately. Does anyone have an idea of why the delay before the call goes out? Are there any reasons I shouldn't use this method?
Thanks,
Jeff