I have been searching through the DB programming for nearly 2 hours now. I had reports from users that they have to enter their long distance access code for local numbers. Well it seems that this area has started using a newer area code for local exchange calls. This wasn't an issue previously as they never used this area code for local numbers here until recently.
We'll use some place holders here.
Original Area Code: 123
Secondary Area Code: 456
New Area Code: 789
123 and 456 have been used in this area for at least 2 or 3 decades, about 8 years ago they also added 789. When our phone system was setup there was absolutely no use of 789 for any numbers local to us.
Firstly I have gone to Numbering Plan > Home Area Codes and the initial installer or one at some point after, defined all three area codes in this config area. 123, 456 and 789.
When I go to Numbering Plan > User Groups > "Allowed Area Codes" is blank, "Extended Area Codes" lists only 123 and 456, and Restricted Area Codes contains all of the remaining as well as the 789 area code which I believe needs to be included with the other two in the 'Extended' list.
However, I see no way at all to edit these lists? I can't right click, I can't double click on, I can't hit delete or enter etc. There seems to be no way to remove 789 from the Restricted Area Codes list. or to add 789 to the Extended Area Codes list, I can't make any changes to this User Groups > 1 at all.
Perhaps this is not where I need to go to add 789 so that users don't need to enter the long distance code to dial out. But currently I don't see another location where I can define all of the "local area code + exchange" dialing numbers.
Could someone please help me out? Thank you.
