This is an odd one I think.
Up until now, we have not had micollab or licensing for multi-device user groups.
On the floor with our Executives, there is one secretary. For each exec, her phone has both a secretarial key, and a multicall.
The reason for the two keys is that the secretarial key provides line status, speedcall, and one-touch transfer, but only provides call notification for the first call. If the remote set is already on a call, and a second call comes in, the Secretarial key just shows that they are on the phone, without providing any notification that there's another call coming in. This has worked fine up until now.
This week, we are in the early stages of deploying MiCollab. The first step of which was converting about half of our IP User licensing into Multi-Device User licensing.
When this happened, the user in question ran into an issue where answering one of the multicall lines would not cause the secretarial key to stop showing an incoming call, and the lamp would continue flashing green for many hours after the call had ended. While it was in this state, but the multicall button and secretarial button are non-functional.
How do we set it up so that one user can see 6 others, answer their calls, and each of them can be in their own individual MDUG for MiCollab?
