I've basically taken over the phone system and slowly learning the programming etc. I have a few users with the old 550 analog phone that I need to move over to the new 8568 phones. The sales rep said plug and play, but when I plug in the 8568 I get nothing. I'm not sure, but do I change the phone type of the user on the mi-office 250? I have done this a few times when we upgraded to 5340 IP phones, but I've never setup a 8568 before.