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Author Topic: Redirecting call to agent queue when landline not answered  (Read 1191 times)

Offline synthesis

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Redirecting call to agent queue when landline not answered
« on: July 14, 2021, 03:59:50 AM »
I am configuring the IVR using Yoursite explorer for a Mitel 3300 ICP. An IVR option is linked to a landline number so when a client chooses this option, the landline number is called. If this call is not answered say after 10 seconds, is it possible to redirect the call to an agent queue internally?
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