Cannot forward calls to external mobile

[ScottL]

I want to forward calls to my mobile when I am away from my desk. I se up the number in Call Forwarding. It does not forward, just goes to voicemail. I can forward to internal extensions with no issue.

I have tried the following:

• Forwarding (with 9 for an outside line) to a seven digit number.
• Forwarding (with 9 for an outside line) to a ten digit number.
• Setting up a speed dial number and using that.

Any suggestions?

Phone is a Mitel 6940 on a 3300.

Thank you,

Scott

[ralph]

First off, you'd forward to the same digit string you'd use to dial from your phone.  I.e. 915556667777

Having gotten that out of the way, we'd need to understand if it's a problem with your cell.
Try forwarding to any other line, perhaps your own number or main number - just not a cell.

I don't expect your cell phone to be a problem but just in case, it's the easiest test.

What I've encountered many times is that it's a COR or COS issue. 
In COS be sure public network to public network is enabled.
If it's a COR issue, the call will be using the incomings COR, not the forwarding device.
An easy way to test this is to create a system speed dial number that forwards to the cell. Be sure to tick "override toll security."  Then forward to the system speed dial.

Ralph

[demery]

The solution we use with our 3300's to accomplish your goal is to generate a speed dial number using the System Speed Calls form and then use that 4 digit number inside your phones call forwarding path to forward to your cell phone.

[ZuluAlpha]

Scott can you call your cell phone from your desk phone?

[ACDeezNutz]

There is a COS option for call forward external you need to enable.