OAISYS ISSUE: 2035 - PVD Import Failed

[acloghesy]

Hello,

I'm not even sure what this is referring to. Who else is using the recording?
Where is is being imported to?  - our Oaisys has been acting up lately. any advice. I can't seem to find any documentation on this error and how to avoid it.
I keep getting similar errors the past few weeks. Servers were rebooted last week. No change.


ALARM: 2035 - PVD Import Failed
MESSAGE: The process cannot access the file 'd:\Recordings\88\0F\01LH32Q.PVD' because it is being used by another process.

[pmhaynes]

only time i have seen this error is when a user was listening to the recording or had it selected in the client software

[acloghesy]

Thanks for the feedback..  I'm not sure if our system became way more sensitive or maybe it keeps throwing those errors lately.

I wanted to verify the recording so that I could make sure it's visible in Oaisys, however it requires a
"OAISYS STAND ALONE PVD PLAYER" - Any help on finding this software?

[pmhaynes]

Not sure thi sis allowed but here is a link to the software

Admin - please take this down if not allowed
thanks

https://phonesystemhelp.info/mivoice-call-recorder-pvd-player/