« previous next »
Pages: [1]   Go Down

Author Topic: ring group DN  (Read 871 times)

Offline edbmam

  • Jr. Member
  • **
  • Posts: 38
  • Country: br
  • Karma: +0/-0
    • View Profile
ring group DN
« on: June 23, 2021, 04:27:13 PM »
I have a ring group with 4 members. 2 of the members are phantom which appear on acd hot desk agents keys. Calls will bypass one of these phantoms. The phone is in service, logged in.. no fwd or reroute on the phantoms.   
Logged

Offline griam01

  • Contributer
  • *
  • Posts: 27
  • Country: us
  • Karma: +0/-0
    • View Profile
ring group DN
« Reply #1 on: June 23, 2021, 04:44:05 PM »
Check the class of service. There is a setting under Miscellaneous “Force Device Busy If Any Line In Use”.
Logged

Offline edbmam

  • Jr. Member
  • **
  • Posts: 38
  • Country: br
  • Karma: +0/-0
    • View Profile
Re: ring group DN
« Reply #2 on: June 25, 2021, 08:30:40 AM »
Resolved.

Thanks!!!
Logged

Pages: [1]   Go Up
« previous next »
 

Sitemap 1 2 3 4 5 6 7 8 9 10