Micollab NG Client register failed

[Yu Peng]

Hello Experts，

This is a pure LAN environment. Our customer only bought Micollab, not a separate MBG. If you use the legacy client, there is no problem. If it is the NG client, the client will prompt error 21 when registering. Prompt config download failed in the log.
100 2021-06-15 08:23:07.924] <I/deployu> getRedirectConfig2() selected redirect server: https://mcdepl01.easydeploy.net of 2, retry: 0
[101 2021-06-15 08:23:09.689] <D/deployu> getRedirectConfig2() authenticated, obtaining the config token and URL
[102 2021-06-15 08:23:10.039] <D/deployu> getRedirectConfig2() received the config token and URL, obtaining config
[103 2021-06-15 08:23:10.057] <E/deployu> getRedirectConfig2() config download failed. status code: 0
[104 2021-06-15 08:23:10.057] <D/deployu> Deployu failed with error code = 21 and authCode = bd6384047540995523e986a4906e0591
What's wrong with this configration?

Thank you!

Yu Peng

[lundah]

The issue and recommended actions can be found here:
http://help.devices.mitel.com/help/index.html#21

[Yu Peng]

Thank you.
For this LAN only requirements, what should I pay attention to? For example, certificate requirements. Please give me some advice.

Best Regards

Yu Peng

[Yu Peng]

Thanks again. The problem has been solved. CA certificate is not installed on my client computer.

Best Regards

Yu Peng