Hey guys just stumbled upon this great site. I feel it will help lower my Blood pressure when it come's to Micollab and tech support.
Does anyone else have any issue's with Mitel Micollab tech support and getting issues resolved in a timely fashion, or getting them resolved at all ? We are a company with 6 locations and approx 150 extensions. In Q4 of 2020 we switched from an on prem 5000 system to the Mitel cloud and use a mix of desk phones and Micollab. desk phone users - rarely any Issues. Micollab users - practically daily random issues.
Every time I put a ticket in about a Micollab issue the tech's can never figure out the issue, like they have never seen it before. Case in point last week i needed to deploy 2 brand new dell laptops with Micollab. both laptops Micollab would launch with just a white screen. If I maximize window then screen will populate but none of the buttons work. So i put a ticket in. After 4 days FINALLY get a reply never seen or heard of that. I'll have to talk to other people or send it to engineering.
I spent 2 minutes on this site and find this thread
https://mitelforums.com/forum/index.php?topic=13499.0I replied to my ticket saying WTF this is a known problem and you have no clue about ? Every ticket goes this way. Anyone have the same experience with support or any tips. Micollab seems so buggy and un-polished.
Thanks for the help !