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Author Topic: ACD Agent gets calls from outside her ACH hunt group  (Read 980 times)

Offline lordheetsink

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ACD Agent gets calls from outside her ACH hunt group
« on: April 16, 2021, 12:21:03 PM »
ACD agent 219 is in hunt group 1603 only, but she is getting calls routed to her from hunt group 1610 which she is definitely not a member of.

what could cause this?

how to stop this?

the handset is remote connecting via MBG.
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