Hello,
I'm working on a system I'm not familiar with. I have people calling a public number, I see those digits entering the system, I see that it routes to the hunt group (IVR ports), it all works.
However, I can't find for the life of me how it works. I need to reproduce it for other public numbers leading to other hunt groups. For the time being I did it in another way.
System Speed Calls : nothing there
DID ranges : here the 10 digits public numbers are cut to 6 digits. These correspond directly to extensions in the system. Let's say my public number is 0123 456789 then if my hunt group was 456789 it would work without any more configuration. But my hunt group has unrelated digits. I can't find 456789 anywhere in the system.
Locate number/extension : nothing.
Digits dialed : nothing
Call rerouting : nothing
It's using SIP trunks and I took a quick look at the MBG but it doesn't seem to do anything since I see the public number in CCS trace.
Version is 9.0 SP1 PR1 (but this was setup in 8 I believe)
Thanks for your help
