MICC Requeue callback timer

[riv_mitel]

Hi guys,

I hope one of you can help me out with the following:

We have a customer with MICC / IVR and callback enabled.

The issue is that when an agent requeues a callback the timer adds 30 minutes.

I completly check the default outbound subroutine but cant find the specific timer to lower this timer to for example 5 min instead of 30 min

I need this live asap hope one of you guys can help me out 

[mark.vanderheijden]

Hi,

That is the default value, please try this solution:

1. On theMiCC server, go to [InstallDir]\CCM\Services\EnterpriseServer\.
2. Open theprairieFyre.Services.EnterpriseServer.exe.conf ig file in an editor like Notepad.
3. Go to the bottom of the <prairieFyre.Services.EnterpriseServer.Properties. Settings> section
4. Insert the following:
<setting name=\"DefaultAbandonedCallbackRequestExpiry\" serializeAs=\"String\">
<value>30</value>
</setting>
5. Change the value to the time desired. This will be the delay between an abandoned call and the initial callback attempt in minutes (the above example shows the default 30 minutes).
6. Save the file.
7. Restart the prairieFyre .NET Enterprise Server service.