Author Topic: MiCollab Server Losing Distribution  (Read 910 times)

Offline tpalenit

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MiCollab Server Losing Distribution
« on: January 14, 2021, 08:32:15 AM »
Good morning all,

I am a new user for MiCollab and we have been having an issue the past two weeks. Have come in and received tickets that we were not getting and calls from outside. We could call out, but calls in would result in the line saying the number is not in service.

Also during this time if I selected the voicemail on one of our phones would get the message of no distb. In the Micollab client I couldn't access some things like nupoint or direct information for users. I could search users but not click on them to see any specific data.

Rebooting the server resolved the issue, but it just happened again today and I could use some help in knowing what direction to look for what may cause an issue like this.


Offline Dogbreath

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Re: MiCollab Server Losing Distribution
« Reply #1 on: January 19, 2021, 04:59:30 AM »
"No distb" means that the ports were in Do Not Disturb. If rebooting it fixes it then there are presumably ways to restart the service that are less intrusive than rebooting the whole server.


 

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