Author Topic: MiCollab Client - how to stop users from sending calls to their own DID  (Read 1242 times)

Offline lundah

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Anyone have a good method of preventing users from sending calls to their own DID in MiCollab? This is the single biggest issue I have with new installs. Invariably, some user will set up their MiCollab status to send their calls to their own DID number, and wonder why they no longer get calls.


Offline sunspark

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Re: MiCollab Client - how to stop users from sending calls to their own DID
« Reply #1 on: December 17, 2020, 04:05:01 AM »
the fastest method: send an email to users explaining to them that they should not use the Did number to send calls to the internal number.

If not :

You have to set up a loopback trunk and use ARS to route the call through it to strip out the unwanted digits :

so even when someone call from internal : 9 4455 7788 1234 = you absorb 9 digits and keep 1234

http://www.mitelforums.com/articles/3300/how-to-create-loopback-trunk.php

Offline lundah

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Re: MiCollab Client - how to stop users from sending calls to their own DID
« Reply #2 on: December 17, 2020, 04:55:36 PM »
the fastest method: send an email to users explaining to them that they should not use the Did number to send calls to the internal number.

If not :

You have to set up a loopback trunk and use ARS to route the call through it to strip out the unwanted digits :

so even when someone call from internal : 9 4455 7788 1234 = you absorb 9 digits and keep 1234

http://www.mitelforums.com/articles/3300/how-to-create-loopback-trunk.php

That still creates a routing loop, and doesn't work in situations where the DID doesn't match the extension number.

Offline johnp

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Re: MiCollab Client - how to stop users from sending calls to their own DID
« Reply #3 on: December 17, 2020, 06:06:31 PM »
I think billing the customer at a high rate for this when they call might stop it.

Offline lundah

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Re: MiCollab Client - how to stop users from sending calls to their own DID
« Reply #4 on: December 18, 2020, 08:26:24 AM »
I think billing the customer at a high rate for this when they call might stop it.

Agreed. But I don't understand why Mitel makes it so easy for users to do it in the first place. Don't offer the DID number as a destination to send calls to in the client in the first place.

Offline johnp

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Re: MiCollab Client - how to stop users from sending calls to their own DID
« Reply #5 on: December 18, 2020, 08:14:49 PM »
Think it is the same reason if you delete a user with a DID, the number is removed from the DID form instead of being made blank


 

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