Author Topic: Mailbox DN to show up in Directory Search  (Read 1854 times)

Offline teqwize

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Mailbox DN to show up in Directory Search
« on: December 01, 2020, 05:59:29 PM »
Hi All,

We have a mailbox number that has a call flow (NuPoint) that we use for our IT Helpdesk queue, I'm looking to get that mailbox number to show up in directory, (on phone an d MiCollab), any suggestions?   


Offline sunspark

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Re: Mailbox DN to show up in Directory Search
« Reply #1 on: December 01, 2020, 06:07:31 PM »
Associate the mailbox to a phantom extension and add the extension in the telephone directory form

Offline teqwize

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Re: Mailbox DN to show up in Directory Search
« Reply #2 on: December 01, 2020, 06:28:20 PM »
Associate the mailbox to a phantom extension and add the extension in the telephone directory form

Thanks for replying!
can you briefly describe me how to do it? or link me to instructions?
 

Offline sunspark

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Re: Mailbox DN to show up in Directory Search
« Reply #3 on: December 02, 2020, 03:47:07 AM »
in the Mivb --> go to telephone directory and try to add your mailbox with a name and tick phonebook Yes.

if you are not able to do that, go tu users and devices in the Mivb or in the Micollab , create a user with the same mailbox number and associat .

then go back to telephone directory.

Offline teqwize

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Re: Mailbox DN to show up in Directory Search
« Reply #4 on: December 02, 2020, 09:27:53 AM »
I created the user in telephone directory and ticked "include in phonebook", however it does not show up when I search in MiCollab Client.

Offline sunspark

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Re: Mailbox DN to show up in Directory Search
« Reply #5 on: December 02, 2020, 09:41:53 AM »
I created the user in telephone directory and ticked "include in phonebook", however it does not show up when I search in MiCollab Client.

Maybe your Micollab client use your microsoft LDAP and not the mitel phonebook ?

Offline teqwize

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Re: Mailbox DN to show up in Directory Search
« Reply #6 on: December 02, 2020, 11:21:42 AM »
It probably is, now i cant figure out how the user i created in AD should show up i contacts

Offline sunspark

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Re: Mailbox DN to show up in Directory Search
« Reply #7 on: December 02, 2020, 05:26:31 PM »
If your phones consults the Ad directory and not the mitel  directory, you have your answer.  Just create an account in the ad with the extension of your mailbox and you're done

Offline teqwize

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Re: Mailbox DN to show up in Directory Search
« Reply #8 on: December 03, 2020, 10:41:00 AM »
Thanks, i ended up creating a phantom in micollab, and it worked.

Offline sunspark

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Re: Mailbox DN to show up in Directory Search
« Reply #9 on: December 03, 2020, 12:36:16 PM »
Thanks, i ended up creating a phantom in micollab, and it worked.


glad to hear that.


 

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