Hi sunspark
could you tell us more about what doesnt work
what error is displayed?
legacy app on version 8 server?
can the user login via http://FQDN-of-server/ucs/micollab (certificate must be trusted fro this to work, preinstalled cert or third party)
To prove the trusted network setting try to login to /server-manager from the client pc.
have you added a third party certifcate at all ( i know you dont need one internally but you may have added one anyway)
I have had issue where updating the cert works for everything but the 36008 port connections. The old certificate is still used
Good luck
Paul
Hi paul , i'm trying to deploy the micollab client V8 .
i'm able to log in my serverhostame/server-manager from the client subnet.
to deploy the client I double click on the mitel logo, then I enter the fqdn of my server + login / password, then I have the error 41 ( the user account can t be imported because the client has no access to micollab client service server.Please check your network connection and if the problem persists please contact your administrator.The access could be limited due to firewall on the corporate network.the phone must be able to reach the tcp port 36008 on the micollab server).
In my case , with TNA : the 36008 is OK
i have no firewall between the subnet client ; and the micollab server subnet.
in the micollab server , i, the networks form i accept all subnet.
the pc firewall already desactived.
in the micollab client Logs :
sendDiagnosticsEmail: Error with MiCollab Client Deployment - Code : 41
<I/deployu> applyBtnClick(MANUAL_LOGIN) attempting self deployment
<I/deployu> importUser() trying to deploy the user from manually entered credentials
<E/statuses> Comms failed with HTTP code 0 for com.mitel.ucs.ws.model.GetAccountInfo/getAccountInfo, POST
https://myserverhostname/ucs/json/JsonServlet<E/userInfo> Failed to get account info
<W/deployu> applyBtnClick(MANUAL_LOGIN) self deployment failed
<E/deployu> importUser.validateData() legacy client user account found but the account isn't deployed.